FAQs
General Questions
What is Teeraptor.com?
What is Teeraptor.com?
Teeraptor.com is an online store specializing in unique, self-designed printed t-shirts. All our designs are created and printed in our own facility in Slagharen, Overijssel, the Netherlands. We aim to be the go-to destination in Europe for anyone looking for funny and quirky t-shirts.
Where are you located?
Where are you located?
We are based in Slagharen, Overijssel, in the eastern part of the Netherlands, close to the German border.
Orders and Payments
How do I place an order?
How do I place an order?
To place an order, simply browse our website, add your favorite t-shirts to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods. This includes iDEAL, credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Shopify Shop and PayPal Express.
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
Since we print everything to order, please try to notify us of any changes as early as possible. If we have not yet printed or shipped your order, we may be able to make adjustments. Once an order has been printed or shipped, changes are no longer possible.
Shipping and Delivery
What are your shipping rates within the EU?
What are your shipping rates within the EU?
We ship to all 26 EU countries from our warehouse in the Netherlands using PostNL. Here are the updated shipping rates:
- Netherlands: €6.95
- Belgium: €11.95
- Germany: €8.95
- France: €11.95
- Austria: €11.95
- Denmark: €11.95
- Spain: €11.95
- Italy: €11.95
- Finland: €11.95
- Greece: €11.95
- United Kingdom: €11.95
- Switzerland: €11.95
- Other EU countries: Flat rate of €11.95 for all destinations.
How long does it take to process an order before it is shipped?
How long does it take to process an order before it is shipped?
We typically process orders within 1-2 business days. During busy periods, such as holidays, processing time may extend to 4-7 business days.
What is the estimated delivery time for different EU countries?
What is the estimated delivery time for different EU countries?
Delivery times vary depending on the destination. Please note that these times start once the order has been shipped. The production of clothing takes 1-2 business days before it is ready for shipping. Here are some updated estimated delivery times:
- Netherlands: 1 business day
- Belgium: 1-2 business days
- Germany: 2-3 business days
- France: 3-4 business days
- Italy: 4-5 business days
- Spain: 4-6 business days
- Greece: 7-10 business days
- United Kingdom: 3-5 business days
- Switzerland: 3-5 business days
- Other EU countries: 4-8 business days
Please note that these are estimates and actual delivery times may vary, especially during peak periods.
Do you provide tracking numbers for shipments?
Do you provide tracking numbers for shipments?
Yes, we provide tracking numbers for all shipments. You will receive an email with tracking information once your order has been shipped, allowing you to track your package.
Returns and Exchanges
What is your return policy?
What is your return policy?
You have 30 days from the date of delivery to return items. Items must be unworn, unwashed, and in their original packaging with all stickers and labels intact. Please note that return shipping costs are the responsibility of the customer and must be traceable.
How do I return an item?
How do I return an item?
To return an item, follow these steps:
- Package the item securely in its original box or another sturdy box.
- Include a note with your name, order number, and the cost of the item.
- Address the package to:
Teeraptor
Witmanweg 5
7776SC Slagharen
Netherlands, Europe - Mark the package as 'Return' and send it via a traceable shipping method.
Can I exchange an item?
Can I exchange an item?
Yes, you can exchange an item. After returning the original item, you can place a new order for the desired item. Follow the return process and then simply order the new item from our website.
Products and Inventory
How often do you restock items?
How often do you restock items?
We print each order from scratch, using blank t-shirts that are generally well-stocked in our warehouse. Some colors and styles may be seasonal or limited edition.
Do you provide any specific care instructions for your t-shirts?
Do you provide any specific care instructions for your t-shirts?
Yes! To keep your designs looking their best, turn the shirt inside out, wash in cool water, and tumble dry on low. Do not iron the print directly. To avoid lonely shirts in your wardrobe, we recommend ordering multiple designs!
Contact Us
How can I contact customer service?
How can I contact customer service?
You can reach us via the contact form on our website. We strive to respond to all inquiries within 24 hours on business days.
Additional Information
Do you run any special promotions or discounts?
Do you run any special promotions or discounts?
Yes, we regularly run promotions and discounts. These are announced on our homepage and on our social media accounts, so be sure to follow us for updates!
Do you have social media accounts where customers can follow you for updates and promotions?
Do you have social media accounts where customers can follow you for updates and promotions?
Yes, you can follow us on Instagram and Facebook for the latest updates and promotions.